// COMMERCE INTELLIGENCe
AI Chatbots: Your Best Employee Never Sleeps and Knows Every Product.
Customers expect immediate answers, but your support team can't be everywhere at once. Xanevo's AI chatbots use your existing product data and process logic to autonomously and precisely resolve up to 80 percent of standard inquiries. Directly integrated into your existing system landscape, without FAQ click-tree, with real transactional capability through ERP and PIM connection.
More than just an FAQ bot.
01
Purchase guidance
Product finder logic based on attributes
02
Self-service
Status queries and returns without ticket
03
Tech stack
Connection to SAP, Dynamics, and Zendesk
What separates Xanevo chatbots from standard solutions?
While conventional bots only access predefined text, Xanevo AI chatbots use direct integration into your PIM and ERP. This lets them answer product-specific technical questions and execute transactional tasks like shipment tracking or stock queries in real time. The AI uses RAG (Retrieval Augmented Generation) against your validated golden records instead of guessing from general model knowledge. That eliminates hallucinations in customer dialogue and turns a dumb click-tree into a digital employee that truly knows the system landscape.
// COMPARISON
Legacy chatbot vs. Xanevo AI agent
Feature
Conventional bot
Xanevo AI agent
Data base
Rigid FAQ lists
Real-time PIM and ERP data
Understanding
Keyword-based
NLP and intent recognition
Action
Refers to contact form
Executes actions in the system
Hallucinations
Silent gaps or false statements
Excluded through RAG against golden records
Escalation
Loss of conversation
Seamless handover with history
// PRODUCT MODULES
Three modules for advice, support, and brand safety
Module 1: Conversational commerce, Advise instead of just listing
Needs analysis through targeted follow-up questions (e.g. "For which use case are you searching the tool?"). Matching with PIM attributes for precise recommendations. Lift in average order value through context-relevant cross-sell in chat. The bot becomes a sales advisor asking the right questions and suggesting the right products.
Module 2: Operational excellence, Support relief on autopilot
Automated answers to post-purchase questions through ERP interfaces (SAP, Dynamics): shipment status, delivery dates, return labels, invoice duplicates. First response time below 5 seconds. Seamless handover to human agents including conversation history for complex escalations, so the customer doesn't have to re-explain.
Module 3: Data source check and brand safety
A bot is only an interface. True intelligence sits in data governance. Xanevo ensures your bot only accesses validated golden records to exclude hallucinations (false AI statements) in customer dialogue. For brand-critical answers an additional validation layer checks the statement against defined brand rules.
// FAQ
Three questions heads of customer support and e-commerce managers ask
We use enterprise-grade frameworks and on-premise AI instances (if desired) to guarantee full GDPR compliance and data sovereignty. Sensitive data stays in your infrastructure, the bot accesses only the fields explicitly approved.
Yes, through our AI translation and localization pipelines the bot handles any number of languages with consistent brand voice. Per language the tonality is configured so the English version doesn't sound like a bad translation of the German.
Three-stage logic: first clarifying follow-up (e.g. "Do you mean order number or product ID?"), then suggestion of related topics, then handover to a human agent including full conversation history. No customer lands in nowhere, no agent starts from zero.
// AI CHATBOTS
We calculate your chatbot potential
Describe your most frequent support inquiries and your current ticket load. We deliver a chatbot potential analysis with concrete ticket-deflection rate, ROI calculation, and an implementation path. In two weeks.